Paddock Lake, WI

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In short: 5 stars! A roof is a substantial investment. I knew mine was in dire need of replacement. I did my homework and selected three contractors for quotes. One was a major supplier of home repairs (windows, doors, siding, roofs) who you’ve probably seen on TV; they used subcontractors and their quote was almost triple the others I received!! The other two were local contractors. I met with Matthew (the owner) from Absolute Roofing and was very impressed with his knowledge and experience. He not only brought a package of information for me to keep for my review, he also had samples of the roofing available to show me. I was very surprised that the other local contractor showed up with absolutely nothing in hand, and appeared content to sell me a roof through his salesmanship alone. One big point for Absolute. I was also surprised to learn that this second local contractor also used subcontractors, which he assured me “everyone does.” Absolute has their own crews. Another huge point for Absolute. I don’t want to deal with a lot of finger pointing when an issue arises, and it was nice to know that Absolute is completely in-house. And before signing with Absolute, I peppered Matthew with questions regarding the installation. He was always upfront, answering all my questions and addressing any concerns. I felt I was in good hands from signing to project completion. Matthew was great, Ashley (in the office) was always extremely helpful, and Hector (onsite manager) was equally amazing. Did issues arise during the install? Yes. If you’ve done any kind of home improvement, you know issues are almost inevitable. But to their credit, the whole Absolute team handled those issues to my satisfaction. No one at Absolute even asked for a final payment until all issues had been addressed. This is a company that very obviously wants to make a good impression, and wants happy customers. I would absolutely hire them again!!

Kevin F.